Virtuo Alquiler de Coches | Barcelona- Estació de Sants

Todo muy bien y el coche perfecto excepto porque una vez finalizado el alquiler tardan muchos días en devolver la fianza de 300€ que te retienen un día antes. Es decir, para retenerlo es muy fácil pero para devolverlo tardan hasta 10 días aunque esté autorizada la devolución por parte de Virtuo. Por favor corrijan este sistema. No tienen teléfono de atención al cliente y toda la ayuda que he recibido ha sido esta. Han pasado 10 días hábiles. Sigo esperando... NUNCA MÁS volveré a usar sus servicios y me encargaré de que ningún conocido mío lo haga.

I have been very gladly using their services for over 2 years now. However recently I have received a fine for speeding which obviously I take full responsibility for. At the time they have contacted me my deadline for a 50% discount (If I pay the ticket within 2 weeks) have been reached. Hence I was rather frustrated and reached out to them in order to settle this on a politely manner. They (seemingly) agreed that it was their responsibility to make me aware of the situation on time which they have missed. Therefore I was charged an additional 35EUR which I have paid via an invoice they generated. 5 months later I have received the same ticket from the local government stating that it was never settled. It has been 2 weeks that I am trying to reach them withouth any success. As much as I loved the convinient services they offer (even though it's pricy) I can't after this recommend their services. It's the classic example of everything being okay until everyhing is okay.

He tenido una muy mala experiencia con Virtuo esta segunda vez que alquilo con ellos. Me han cobrado 3 veces y le hechan la culpa al banco (en las devolluciones), la factura no ha salido a nombre de la empresa (siendo que cuentan con un sistema Business de compañía) y Ornella, la chica de atención al cliente me ha atendido de muy mala manera. Nadie se hace cargo.

Viajar con VIRTUO es sinónimo de comodidad, olacer, satisfacción, seguridad. En una palabra: Éxito

Ho prenotato a circa 50 € al giorno una Mercedes Classe A in pieno agosto. Auto perfetta, procedura di consegna/ritiro molto pratica e veloce, possibilità di inviare foto con l'app di danni precedenti e sblocco della cauzione istantanea a fine noleggio. Uno spettacolo!

Easy check in & check out process. Car was as advertised, clean and without any issues. Second time using Virtuo, no complaints, will use again if the price is right.

Todo genial! El coche súper nuevo, todo se hace a través del movil, sin complicaciones! Un 10!