SETDART | Casa de subastas

Buonasera, ho effettuato un'operazione di acquisizione con Setdart lo scorso fine aprile. Non avevo avuto precedenti esperienze in tal senso. Devo dire che ho trovato, sin da subito, disponibita' e cortesia di fronte alle mie domande o dubbi ,che in quel momento potevo avere, sia da parte dell'ufficio Amministrazione che della Logistica. Ammetto che per mia ignoranza non ero al corrente che tutti i lotti sopra i 100 anni di storicita', aggiudicati ad un acquirente straniero, sono soggetti ad un'autorizzazione da parte del Ministero della Cultura di Spagna. I tempi possono essere variabili ed occorre munirsi di un po' di pazienza per vedersi recapitare l'autorizzazione all'esportazione (dai 30 ai 45 giorni ca). Ad ogni modo superata questa burocrazia il mio lotto mi e' stato recapitato a Milano in ottimo stato. Se dovessero ripresentarsi future situazioni interessanti non esiterei ad acquisire ulteriori Lotti con Setdart, conoscendo oggi tutte le dinamiche che ruotano attorno alla Casa d'Aste appena recensita. Con i migliori saluti. E. Merlin

Risposta a Setdart del 26/09/2025 alla mia recensione have read your reply carefully, but I must clarify an essential point: I did not refuse your packaging service. On the contrary, I paid €60 for it and expected it to be carried out with proper care and according to standards suitable for protecting a fragile artwork. What I declined was your insured transport service, not the packaging. The problem is therefore not with the courier, but with the quality of the packaging itself, which was clearly inadequate. This responsibility remains with you, regardless of which courier handled the shipment.

Después de recibir el lote adjudicado, debo llevarlo directamente al centro de residuos. No entiendo como se puede subastar algo en tan deplorable estado y menos, cobrar por ello. Lo mínimo que se pide en una subasta "on line" es que la descripción del objeto a subastar, coincida con la realidad. Lamentable. A través del departamento de servicio cliente de SETDART (Customer Care Team) , se ha podido resolver la desavenencia surgida. Seguiré confiando en SETDART para mis próximas posibles compras en Arte. Gracias.

Una galeria que sorprèn per la qualitat i la varietat de les seves exposicions. Cada peça està escollida amb sensibilitat i criteri. El tracte va ser impecable, atent i molt professional. Sens dubte, un lloc on val la pena tornar.

Very negative experience. I purchased a painting at an auction and paid over €60 for packaging, which I was assured would be handled with care and attention. Unfortunately, it was done very poorly: the artwork was wrapped in a thin bubble wrap sheet and placed in a cardboard box only half an inch thick. As a result, the painting arrived badly damaged. I asked for an explanation and, despite providing photographic evidence, they placed all the responsibility on the courier. This behavior is completely unprofessional, disrespectful, and – at least here in Italy – absolutely illegal.

Una casa de subhastes amb una selecció de peces molt interessants. L’atenció que vaig rebre va ser molt agradable i rigurosa. Ho recomano 100%.

Initially I enjoyed purchasing on this site. They were responsive and helpful. However, once there is an error on their end. That is when all communication stops. The first time when there was a delay and lost item in their warehouse I shrugged it as a one off. Afterall, they responded and finally addressed the issue. The second time it happened. I received a damaged painting. As many times, I have emailed them they have refused to acknowledge or respond to the numerous emails I have sent. Now I am sending the piece to an art restorer and I cringe about whether to spend $2000 to restore it. Very sad considering I have spend a few thousand dollars there prior. I now leaning towards some of the other Spanish auction house who respond when I have questions or shipping issues. Deeply disappointed.